FAQ's

How does this work?

You have an event or a night when you just NEED a cheese + meat board?  Head to our website! Next, choose your board size and delivery date, then it will be delivered directly to your door! 

*Fig + Goat releases all responsibility to the recipient after the board has been safely delivered. If ordering for someone else, please notify the recipient to be expecting a delivering from Fig + Goat during their scheduled delivery window* 

Where do you deliver to? 

We proudly hand-deliver boards to our local Dallas area!  We deliver to Collin, Dallas, and Denton counties.  Northern delivery border is Anna / Melissa.  Southern delivery border is Highland Park / University Park.  We currently do not deliver to addresses that are south of the Park Cities.  Please reach out if you have questions or to check if we deliver to your address:  [email protected]

Although I would LOVE to deliver to Ft. Worth, I can not at this time.  We are hand-delivery boards in Dallas only.  

Fig + Goat is located in Dallas, Texas. 

 

 

Can I choose what comes on my board?

No, we have sourced, tasted and tested the best of the best for you!  Every board is seasonal and custom-made to order.  You can read about the seasonal cheeses + accompaniments on each specific board page.   

Should I keep my board refrigerated?

Yes, if you plan on not eating your board right when it's delivered, then we recommend keeping it in the refrigerator.  Just take it out about 30 minutes before you want to snack on it, so all the foods can come back up to room temperature.  The Crudite Boards should be kept refrigerated until ready to serve.  

How many days in advance do I need to place my Gathering Board Order?

We ask that you place your order at least 3 days in advance from the date you need it - The earlier you can get your board scheduled the better!  That just helps us keep our cheese plentifully stocked up for you!! :) Our delivery calendar fills up fast!  Here is a glimpse of what our typical delivery calendar looks like: 

Fig + Goat Delivery Calendar

We can try to accommodate day of orders, but there is no guarantee.  Please reach out to us if you have a rush order and we will try to make it work out.  *Rush fee will apply*  

Is there a cancellation policy?

I understand things happen and an order may need to be cancelled.  

  • 3 + days before your delivery date:  full refund minus a 3% processing fee.
  • 2 days before your delivery date:  50% refund.
  • day-of or day-before your scheduled delivery:  No refunds.  
  • We are a Dallas based delivery company.  Fig + Goat only delivers to Dallas area cities (Collin, Dallas and Denton counties).  If you order a board outside of these delivery areas, you will be refunded your board purchase, minus a 3% transaction fee. 

Do you deliver every day of the week?

*NEW DELIVERY AVAILABILITY*

We are now delivering Monday - Friday.  We are currently not delivering on Saturdays or Sundays and are keeping those days open for special events.  Don't worry though... you can still have a board for your Saturday/Sunday weekend cheese!  Just schedule your board for a Friday delivery and it will keep all weekend long!  Just keep it covered and refrigerated when you are not eating on it :) 

Do you cater for Wedding Reception Cocktail Hours and Corporate Events?

Yes!  We love providing gathering boards for cocktails hours, meetings and events!  Email us for more info:  [email protected]   

What time will my boards be delivered?

When you place your order online, you will be offered a delivery window of 1:00 pm - 3:00 pm.  Please select your delivery window and wait patiently for your cheeseboard to arrive, yipeeee!