Returns/Refund Policy

Return/Refund Policy:

 

Standard Return/Refund Policy:

 We ship perishable products and therefore are not able to accept returns.  Unlike items that have a longer shelf life and do not require refrigeration, items that are perishable cannot be restocked or resold. Please review your order carefully and email support@figandgoat.com immediately with any issues.  Once an order has been processed for shipping, we are unable to make any changes or cancel the order.

 If you are not completely satisfied with your BoardBox for good reason, please contact support@figandgoat.com within seven (7) days of receipt. We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next BoardBox, or a partial/full refund. Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported. 

  Due to the perishable nature of our product, we cannot guarantee the condition of the products if the address is incorrectly entered, if a change of address isn’t updated prior to the processing date,  if an address is altered while in transit, or if you are unable to retrieve the order on the delivery date and did not notify us prior to the order being processed.

 Should your shipping address change, please update your address prior to the order processing date either via your account or by writing to support@figandgoat.com.

 If your order is returned to us because of an incorrect address provided or refusal of delivery, we must dispose of the contents and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and damage occurs, you will not be refunded.  

 

Return/Refund Policy for Cancelled Orders :

 Cancellation requests can be made by writing to support@figandgoat.com at any time prior to the order processing date.  You are liable for any orders placed or charges that incur prior to the cancellation request.  If the request for cancellation is made after your order has processed, the request will be processed for the next scheduled order/shipment.

 

Return/Refund Policy Products Damaged by the Carrier in Transit:

 We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the delivery date.

 While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the carrier (UPS/FedEx) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email support@figandgoat.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

 

Return/Refund Policy for Damaged Products (not carrier related):

 We strive to provide a great selection of quality product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the delivery date.

 In the unlikely event of damage, we ask that you please email support@figandgoat.com within seven (7) days of receipt, provide a description of the damage,  and a photo(s) of the order in the state it was received.  We will  happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next BoardBox, or a partial/full refund.  Since we aren’t able to physically access the product, we may ask that you provide photos of the product label and damage reported.  

 

There are no refunds or returns accepted for pre-arranged catered gathering boards.